Workforce Optimization Strategy

A critical tool to improving employee performance and increase revenue Operation managers, business managers and asset managers all have one thing in common; they are the bridge between corporate assets and revenue.   Having both visible and physical control of assets is critical to optimizing performance.  In addition, maximizing efficiency of the asset requires a mix of managing personnel resources, utilization strategy and/or availability of the assets for productive activities. With various technologies available on the market to achieve maximum efficiency, businesses have several choices of technology or tools to utilize for maximizing performance. Choosing the right option is very critical to achieving efficiency goals. The term “workforce” can in itself be misleading as it is generally interpreted to mean personnel. However, workforce performance may be heavily reliant on other tools that need to be optimized for increased productivity. Therefore each organization must review what combination of resources is responsible as revenue drivers for its operation. Personnel, equipment, software, data management and other information technology should all be considered in evaluating revenue drivers for the organization. We can look at a new and emerging application which integrates several technologies and resources to help businesses achieve optimization, efficiency, and increased productivity. Integrated GPS and RFID with other sensor technology is becoming a very popular method not only to improve performance of employees but also assets under management.  The integration for these different technologies into a single solution can be a powerful tool in managing all resources at the same time. To achieve maximum performance, business, operation and asset managers need to have visibility of all resources in the field. The need to know becomes critical to productivity. Atlanta based Technology Company EarthSearch Communication offers a unique solution which allows wireless communication between GPS and RFID. We find this to be the most advanced field force and workforce management tool on the market today. Both GPS and RFID technology has its own limitations when used individually. Example:  it is impossible to use RFID to manage or track items that are beyond its proximity.  Most passive RFID may track items only up to about 36 feet. When using battery assistance, as with BAP tags (Battery Assistance Power), we have seen some communication goes as far as 150ft. While GPS is ineffective in tracking small items. When the EarthSearch solution which combines these two technologies are applied in our case study we find a significant increase in control and management of assets and other resources, mobile or fixed. Effective Dispatching When dispatching drivers on service calls, the first level of efficiency provided by the solution is automation of the dispatch process.  Each time equipment is loaded on a truck, the RFID reader installed has the ability to automatically provide a visual list of all materials and equipment on the truck to the dispatcher. This data is maintained on the database. In the event of an emergency service, a dispatcher can obtain a visual display of equipment on all trucks in the field or can query all trucks in the field using GPRS on the GPS device to communicate with the RFID readers. The readers can relay back to the dispatcher; which trucks, closest to the client, have the required equipment or tools for the service required. Automated Invoicing and Job Verification The company may dispatch impromptu or prescheduled jobs to drivers in the field. The GPS system will geo locate the position for each job n the schedule. The RFID will monitor all equipment removed from the truck and communicate this information to the GPS unit. The GPS unit will then conduct a validation process and record each equipment and material removed from the truck.  Validation process  involve identifying the location and matching with the job records on the drivers schedule. It further monitors when equipment is returned back to the truck to record how long the equipment was in use at the location. The system uses this data to automate invoice generation for the job location, using time, materials, and equipment utilized and based on clients requirement may include labor. If the job location was not pre-defined, or not on the schedule the system will automatically generate “Unknown job location number” so the office may verify and collect appropriate receipt from driver. Reduce Lost Equipment and Assets EarthSearch GPS units will record the last location which equipment is delivered to a job site. The system has an option to program a Return Equipment Date that will trigger a reminder to pick up delivered equipment. In the event that an equipment return date is not predefined, the system will keep record of last known location of the equipment for easy retrieval. Accurate Billing and Verification For Service companies who rely on insurance payments and must verify how long they utilized equipment at a specific location, the GPS/RFID records help to solve this problem and record of invoicing is easy to validate. For more information :